Information pursuant to art. 13 GDPR and art. 19 Swiss FADP

Privacy policy

Last updated: 10 October 2026

1. Who processes your data

The website pyb-swiss.ch is the website of pyb Switzerland, a brand of Madminds S.r.l. and Webcom Consulting GmbH, which process the data collected through the website as joint controllers pursuant to art. 26 GDPR.

2. Applicable law

We process data in accordance with Regulation (EU) 2016/679 (GDPR), Italian Legislative Decree 196/2003 (Privacy Code) and the Swiss Federal Act on Data Protection of 25 September 2020 (FADP) with its ordinance (DPO).

3. What data we process, why and for how long

Requests sent via the contact form or by email

Data: the area of interest you select, name and company, email address, the text of your message and any other data you choose to include.

Purpose: to reply to your request, schedule a call, prepare a proposal or a quote.

Legal basis: pre-contractual measures taken at your request (art. 6(1)(b) GDPR). For any subsequent exchanges, our legitimate interest in following up on the contact (art. 6(1)(f) GDPR).

Provision: optional, but without name, email and message we cannot reply. Please do not include special categories of data (for example health data) or unnecessary third-party data in your message.

Retention: 24 months from the last contact if the request does not lead to a contractual relationship. If you become a client, the data becomes part of the management of the relationship and is kept for its duration and for the periods required by law (normally 10 years for accounting and tax records, in both Italy and Switzerland).

Browsing data

Data: the systems that run the website automatically record some technical data, such as IP address, date and time of the request, page visited, browser and operating system.

Purpose and legal basis: to ensure the operation and security of the website and prevent abuse, based on our legitimate interest (art. 6(1)(f) GDPR). We do not use this data to identify or profile you.

Retention: for as long as strictly necessary for the security of the service, unless needed to establish liability in the event of attacks or unlawful acts.

Visit statistics

We collect aggregate visit statistics (pages viewed, referrer, device) with Independent Analytics, installed on our server. The tool does not use cookies, does not store data in your browser and does not share data with third parties. Legal basis: our legitimate interest in understanding how the website is used in order to improve it (art. 6(1)(f) GDPR).

Chat

Data: the messages you write in the chat, any data you choose to give us, such as name and email, and the technical data of the session, such as IP address, browser and the page you are writing from.

Purpose and legal basis: to answer your questions and requests, based on your request (art. 6(1)(b) GDPR). The chat is activated only with your consent or when you open it yourself, as explained in the cookie policy.

Provider: the service is provided by Chatway (chatway.app), which may process data on servers located outside the European Union and Switzerland, with the safeguards described in section 5. More information in theChatway privacy notice.

Retention: for as long as necessary to handle the request and in any case no longer than 24 months. You can ask us to delete the conversation at any time.

What we don't do

The website does not use advertising or profiling tools, does not subscribe you to newsletters and does not make automated decisions about you. Details of the technical tools used by the website are in the cookie policy.

4. Who can see the data

The data is processed by authorised staff of the joint controllers and by the providers that help us deliver the service, in particular the website hosting provider, the email service provider and the chat provider (Chatway), appointed as processors (art. 28 GDPR) or bound by equivalent obligations under the FADP. The updated list of providers is available on request. The data is not disclosed or sold to third parties.

5. Where the data is located

The data is processed in Italy and Switzerland. Transfers between the two countries are lawful: the European Commission recognises Switzerland as providing an adequate level of protection and Switzerland recognises the same for the European Union. If a provider processes data in other countries, the transfer takes place only to countries with an adequacy decision (including the United States for companies participating in the EU and Swiss Data Privacy Framework) or on the basis of standard contractual clauses.

6. Your rights

Under the GDPR you can request access to your data, rectification, erasure, restriction of processing and portability, and you can object to processing based on legitimate interest (arts. 15 to 22 GDPR). Under the FADP you have the right to obtain information about the data concerning you, to request its rectification or deletion, to object to processing and to obtain the delivery or transfer of the data (arts. 25, 28 and 32 FADP).

To exercise them, write to hello@pyb-swiss.ch or hello@pyb.it: we reply within 30 days. You also have the right to lodge a complaint with the Italian Data Protection Authority (garanteprivacy.it) or to contact the Swiss Federal Data Protection and Information Commissioner (edoeb.admin.ch).

7. Security

The website uses an encrypted connection (HTTPS) and access to data is limited to the people who need it to reply to requests.

8. AI tools and client services

This notice concerns the website. Data processing carried out through the AI tools and the services we provide to clients is governed by the respective contracts and privacy notices.

9. Changes

We may update this notice, for example if the website's services or the law change. The date at the top shows the latest version.